FAQ

Everything You Need to Know About Us

At M Industrial Safety, we provide high-quality industrial safety products, PPE, and tools for home, commercial, and industrial use. Our mission is to deliver reliable, durable, and affordable solutions, backed by trusted suppliers and excellent customer service.

1. What products do you sell?

We offer a wide range of industrial safety products and PPE, including tools and equipment, workwear, road safety items, rubber products, and engineering plastics. All our products are sourced from trusted suppliers to ensure reliability and safety for home, commercial, and industrial use.

2. How can I place an order?

You can place an order directly on our website by:

1. Selecting the products you want.

2. Adding them to your cart.

3. Proceeding to checkout and providing shipping/payment details.

We accept secure payments via debit/credit cards, digital wallets, and bank transfer upon request.

3. What payment methods do you accept?

We currently accept:

• Credit & debit cards (Visa, Mastercard, and other major providers)

• Digital wallets and other secure payment options are shown at checkout

• Bank transfer on request

Payment is taken at the time of order, and all transactions are secure via trusted third-party payment gateways.

4. Do you ship outside the UK?

Currently, we only ship within the United Kingdom. We do not offer international shipping at this time.

5. How much is shipping, and how long does it take?

• Standard Delivery: £9.96, 3–5 business days

• Express Delivery: £14.40, 1–2 business days

Orders placed before 2:00 PM GMT are usually dispatched the same day. Orders placed after 2:00 PM, on weekends, or on UK bank holidays are processed the next business day.

6. Can I cancel or change my order?

• Orders can be cancelled before dispatch for a full refund.

• Once dispatched, orders cannot be cancelled; please follow our Returns & Refunds Policy for returns.

• If you provided incorrect shipping information, contact us immediately.

7. What if I receive a damaged or incorrect item?

• Contact us within 24 hours of delivery with photos of the item and packaging.

• We will arrange a replacement or full refund at no additional cost.

8. What is your return policy?

• Returns are accepted within 30 days of delivery for most items.

• Items must be unused, in original packaging, and include proof of purchase.

• Some items, such as custom-made, hygiene-sensitive, or non-returnable products, cannot be returned.

• Faulty or damaged items are fully refundable, and return shipping is covered by us.

See our Returns & Refunds Policy for full details.

9. How do I track my order?

Once your order has been dispatched, you will receive a tracking number via email (if available for your chosen shipping service).

10. Are your products safe and certified?

Yes. We carefully select all products from trusted manufacturers and quality-controlled suppliers. Many items meet UK and EU safety standards, ensuring reliable performance for commercial and industrial use.

11. Do you offer bulk or trade orders?

Yes! We provide bulk and trade options for businesses and contractors. Please contact us via email or phone to discuss pricing, delivery, and customized solutions.

12. How can I contact you?

For any questions or concerns, you can reach us at:

Email: sales@mindustrialsafety.co.uk
Phone: +447449976178
Business Hours: Monday–Friday, 9:00 AM – 4:00 PM
Address: 58 Ormonde Crescent, Hexthorpe, Doncaster, DN4 0GP, United Kingdom