Return & Refund Policy

Last Updated: 4 February 2026

At MIndustrial Safety, your satisfaction is our priority. This policy explains how returns and refunds work, including eligibility, timeframes, and costs. We accept returns within 30 days of delivery, and approved refunds are issued to the original payment method within 2 business days after inspection.

1. Returns

You may return most items within 30 days of receiving your order, provided that:

• The item is unused, in its original condition, and in its original packaging

• Proof of purchase is provided

Exceptions: Certain items may be exempt from returns due to hygiene, safety, or custom-made reasons. Any such exclusions will be clearly stated on the product page.

2. How to Start a Return

Before sending any items back, please contact us to initiate your return:

Email: sales@mindustrialsafety.co.uk
Phone: +447449976178

Include the following in your return request:

• Order number

• Reason for return

• Photos (if the item is damaged or incorrect)

Important: Returns sent without prior authorization may not be accepted.

3. Return Shipping Costs

• Customers are responsible for return shipping costs for change-of-mind returns.

• If an item is faulty, damaged, or incorrect, we cover the return shipping cost or provide an alternative solution.

4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

• Contact us within 24 hours of delivery

• Provide clear photos of the item and packaging

We will arrange a replacement or full refund at no additional cost.

5. Refunds

Once we receive and inspect your returned item:

• You will be notified of approval or rejection

• Approved refunds are processed within 2 business days

• Refunds are issued to the original payment method

6. Non-Refundable Items

The following items are not eligible for refunds unless faulty:

• Custom-made or special-order items

• Items marked as non-returnable on the product page

• Items returned used, damaged (not due to transit), or incomplete

7. Exchanges

We do not offer direct exchanges. If you need a different item, please return the original product and place a new order.

8. Order Cancellations

• Orders may be cancelled before dispatch for a full refund

• Once an order has been dispatched, it must follow the standard returns process

9. Late or Missing Refunds

If you haven’t received your refund within the stated timeframe:

• Check with your bank or payment provider

• Contact us for assistance using the details below

10. Contact Us

For any questions about returns, refunds, or orders, contact MIndustrial Safety:

Telephone: +447449976178
Email: sales@mindustrialsafety.co.uk
Business Hours: Monday–Friday, 9:00 am – 4:00 pm
Registered Address: 58 Ormonde Crescent, Hexthorpe, Doncaster, DN4 0GP, United Kingdom